Frequently Asked Questions

Everything you need to know about Uptime Monitor

Can't find what you're looking for? Contact our support team

Getting Started

How do I create an account?

Click the "Start Monitoring Free" button on our homepage, enter your email address and create a password. No credit card required for the free plan.

How quickly can I start monitoring my website?

Immediately! After creating your account and adding your first website, monitoring starts within 1-2 minutes.

Is there a limit to how many websites I can monitor?

Our free plan allows monitoring 1 website. Paid plans offer monitoring for multiple websites - check our pricing page for details.

Account & Billing

What are the different plan tiers?

We offer three tiers: Starter (free plan with 1 website, checks every 5 minutes), Plus (multiple websites, checks every 2 minutes), and Professional (unlimited websites, checks every minute). Each tier includes different website limits and monitoring frequencies. Check the header menu to see your current plan and usage.

How do I know my website limit?

Your website usage is displayed in the user dropdown menu in the header. You'll see a progress bar showing "X/Y websites" where X is your current count and Y is your tier limit. You can also view this information on your profile page.

Can I delete my account?

Yes, you can permanently delete your account and all associated data at any time. Go to Profile Settings → Delete Account. This action is irreversible and will remove all your monitored websites, check history, and screenshots.

How do I reset my password?

Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link. You can also change your password from the Profile Settings page when logged in.

What payment methods do you accept?

We accept cryptocurrency payments for premium plans (Plus and Professional). The Starter (free) plan requires no payment information.

Supported Cryptocurrencies:

  • USDT (Tether) on Binance Smart Chain (BEP-20)
  • USDC (USD Coin) on Binance Smart Chain (BEP-20)
How do cryptocurrency payments work?

Our cryptocurrency payment process is simple and secure:

1
Select Plan: Choose your subscription tier (Plus or Professional) and duration (1, 3, 6, or 12 months)
2
Payment Details: You'll receive a unique payment address and QR code
3
Send Payment: Pay using MetaMask (one-click) or any BSC-compatible wallet
4
Confirmation: Your subscription activates automatically after blockchain confirmation

Note: Payments are processed via NOWPayments, a secure cryptocurrency payment processor.

Do I need a cryptocurrency wallet?

Yes, you'll need a wallet that supports Binance Smart Chain (BSC) to make payments. We recommend:

MetaMask (Recommended)

One-click payment directly from our site. Works with Chrome, Firefox, and other browsers.

Trust Wallet / Binance

Scan the QR code from your mobile wallet app.

Are cryptocurrency payments safe?

Yes! Cryptocurrency payments offer several security advantages:

Blockchain Security: All transactions are secured by blockchain cryptography
Privacy: No credit card or banking information required
Verified Processor: We use NOWPayments, a trusted cryptocurrency payment gateway
Transparent: All transactions are verifiable on the BSC blockchain
How long does payment confirmation take?

Payment confirmation typically happens in two stages:

Instant Detection

We detect your payment immediately after you send it (usually within seconds)

Full Confirmation

Final confirmation requires blockchain validation (typically 1-3 minutes on BSC)

Your subscription activates automatically once the payment is fully confirmed on the blockchain.

Can I get a refund for cryptocurrency payments?

Due to the nature of blockchain transactions, cryptocurrency payments are non-refundable.

However:

  • You can cancel your subscription at any time - you'll retain access until the paid period ends
  • We offer multi-month discounts to provide better value (up to 15% off for 12 months)
  • All payments are clearly shown before you confirm the transaction
Do you offer discounts for longer subscriptions?

Yes! We offer significant discounts for multi-month subscriptions:

1
Month
Full Price
3
Months
Save 5%
6
Months
Save 10%
12
Months
Save 15%
Can I upgrade or downgrade my plan?

Yes, you can upgrade to a higher tier at any time by purchasing a new subscription. When you upgrade, you'll keep any remaining time from your current plan. Downgrading will take effect at the end of your current subscription period.

Monitoring & Features

How often do you check my website?

Starter plan: Every 5 minutes. Plus plan: Every 2 minutes. Professional plan: Every minute for real-time monitoring.

What happens when my website goes down?

We immediately send alerts via your configured channels (email, Telegram). We continue monitoring and notify you when the website comes back online. You can view detailed analytics including the exact time and duration of downtime.

Do you monitor website performance or just uptime?

We monitor both uptime and response time. Our dashboard displays real-time response times, average response metrics, and interactive charts showing performance trends over 24 hours. You can also view uptime percentages with visual ring indicators for quick status checks.

Can I see screenshots of my website?

Yes! We automatically capture screenshots of your website during monitoring checks. You can view a complete screenshot history through the Analytics Modal, allowing you to see how your website looked at different points in time.

What analytics are available for my websites?

Click on any website card to open the detailed Analytics Modal. You'll see: 24-hour uptime percentage with visual ring charts, average response time, last check status, response time history chart, recent checks log with timestamps, and screenshot gallery. All data refreshes automatically.

Can I filter and search my monitored websites?

Absolutely! The dashboard includes a search bar to find websites by URL, and filter buttons to view All, Online, or Offline sites. You can also see statistics overview including total sites, overall uptime, online count, and total checks performed.

Can I monitor websites that require authentication?

Yes! We support monitoring websites protected by HTTP Basic Authentication (standard server auth). You can provide username and password credentials when adding your website. However, form-based login pages (where you fill out a login form) are not currently supported.

Notifications & Alerts

What notification channels are available?

We support Email and Telegram notifications. You can enable or disable each channel independently from the Notification Settings page. Configure multiple channels to ensure you never miss an alert about your website's status.

How do I set up Telegram notifications?

Go to Notification Settings from the header menu and connect your Telegram account using @up2ame_bot. The bot will guide you through the verification process. Once connected, you'll receive instant alerts when your websites go down or come back online.

What should I do if I'm not receiving alerts?

First, check your notification settings in your account. If everything appears correct, please email us at mail@uptime-monitor.ru and we'll help troubleshoot the issue.

Can I customize alert messages?

Currently, we provide standardized alert messages. Custom message templates may be available in future updates.

How quickly are alerts sent when my website goes down?

Alerts are sent within 60 seconds of detecting downtime. We use multiple verification checks to minimize false positives.

Interface & Features

Does the dashboard support dark mode?

Yes! Click the theme toggle button in the header to switch between Light and Dark themes. The theme preference is saved to your browser and applies across all pages including authentication pages (Login, Signup, Password Reset). The system automatically detects your OS theme preference on first visit.

How do I view detailed analytics?

Simply click on any website card in your dashboard. This opens the Analytics Modal showing comprehensive data: uptime percentage ring chart, average response time, last check status, 24-hour response time line chart, recent checks table with timestamps, and screenshot gallery. You can scroll through all the data in one convenient view.

Can I pause monitoring for a website?

Yes! Each website card has an Active/Inactive toggle switch. When you turn monitoring off, the website remains in your list but checks are paused. Toggle it back on to resume monitoring. This is useful during planned maintenance or updates.

What do the colored rings on website cards mean?

The circular ring shows your 24-hour uptime percentage. Green (≥98%) means excellent uptime, yellow (90-97%) indicates some issues, and red (<90%) shows significant downtime. Hover over the ring to see the exact percentage. The center dot shows current status: green for online, gray for inactive monitoring.

Technical Questions

Where are your monitoring servers located?

We have monitoring nodes located in Russia. This ensures reliable monitoring for websites in the region.

What HTTP status codes do you track?

We monitor all standard HTTP status codes. Green indicators for 200 (OK), yellow for 3xx redirects (301, 302), and red for errors (4xx, 5xx). The dashboard displays color-coded status bars showing the history of all checks, making it easy to spot patterns.

Do you offer an API?

API access is currently available for enterprise customers. Contact us for more information about API availability.

How do you handle false positives?

We use multiple verification checks and require consistent failure across monitoring locations before sending downtime alerts.

How long do you store check history?

We store comprehensive check history including response times, status codes, and screenshots. You can view the last 1,440 checks (approximately 24 hours for minute-level monitoring) in the detailed analytics modal. This gives you complete visibility into your website's recent performance.

Support & Contact

How quickly will I receive a response to my email?

We typically respond to all emails within 24 hours. For urgent matters related to service availability, you'll receive immediate notifications through our monitoring system.

Do you offer phone support?

Currently, we provide support via email and through our Telegram notification system. This allows us to maintain fast response times for all users.

Where can I suggest new features?

We welcome feature suggestions! Email us at mail@uptime-monitor.ru with your ideas. We regularly review user feedback for future updates.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help.

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